Privacy policy

Privacy Policy Last updated: May 11, 2026

This Privacy Policy explains how Sorvario collects, uses and protects your personal information. By using our website, you agree to the practices described in this policy.

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1. Identity of the Data Controller

The data controller is Shukri Khouri, operating as Sorvario. Registered Address: Dagsbergsvägen 130, 603 51 Norrköping, Sweden

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2. How to Contact Us About Privacy

If you have questions about how we use your personal data, you can contact us at: Email: info@sorvario.com

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3. Information We Collect

• Order information: name, address, email, phone number, payment details.
• Technical data: IP address, browser type, device information.
• Support interactions: emails or messages you send to us.
• Marketing preferences: if you choose to subscribe.

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4. Legal Bases Under UK GDPR

We process your personal data under the following legal bases:

• Contract: To process and deliver your order, handle payments and provide customer service.
• Legal obligation: To meet tax, accounting and regulatory requirements.
• Legitimate interest: To improve our website, prevent fraud and ensure the security of our services.
• Consent: For sending marketing emails or non-essential cookies.

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5. How We Use Your Information

• To process and deliver your orders.
• To communicate with you about your purchase.
• To improve our website and customer experience.
• To send marketing communications if you have given consent.

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6. Data Retention

• Order records: kept for 7 years to comply with tax and accounting law.
• Customer support messages: kept for up to 2 years.
• Marketing data: kept until you withdraw consent.

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7. Third-Party Service Providers & International Transfers

We share data only with trusted service providers who help us operate our business. These include:

• Shopify – store hosting and order management.
• Payment processors – such as Shop Pay, Apple Pay, Google Pay or credit card gateways.
• Email service providers – for sending transactional and marketing emails.
• Logistics and delivery partners – specifically our warehousing and fulfilment partners in China and our UK fulfilment centre in Manchester to process shipping labels and deliver your order.

Because some of our products ship from China, certain data (name, address, phone number) will be transferred outside the UK for fulfilment purposes. We ensure these transfers are limited to what is strictly necessary to deliver your package.

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8. Security

We take reasonable technical and organisational measures to protect your data. Payment details are encrypted and processed according to PCI-DSS standards.

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9. Cookies

We use cookies to improve website functionality, personalise content and analyse website usage.

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10. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request corrections or deletion of your data.
• Withdraw consent for marketing at any time.
• Request a copy of your data.

To exercise any rights, contact us at info@sorvario.com. You may also lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately when published.